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Terms & Conditions

Terms & Conditions

The Northwood trail is operated by Jollydays Luxury Camping Limited, herein after also known as “Northwood Trail”, or the “company” or “us”, reserves the right to change the website, including prices and terms and conditions without notice.

Use of the Northwood Trail website constitutes acceptance of the company’s Terms and Conditions and Privacy Policy.

All tickets include VAT.

Visitors are admitted on purchase of a valid ticket

The person booking and or paying for tickets, where they are booking on behalf of other people, is responsible for disseminating the appropriate information to those persons.

Children under 16 cannot enter without an adult.

Cars brought to the trail and parked entirely at the owners/ drivers risk.

Staff reserve the right to eject any visitor for inappropriate behaviour, such as aggression, foul language, littering, having picnics, smoking on the trail and presenting a fire hazard…

There are no refunds on tickets, nor cancellations from tickets bought online. Admittance may be deferred if there is no access to the trail for instance in storm conditions or any circumstance where the staff deem it is not safe for the public to enter.

Even when the trail is open, staff may in the interests of public safety close off an area of the trail, for instance to allow tree chainsaw work. This is not a cause for refunds. Visitors must observe all health and Safety signs and / or directions given by staff, including the instruction to evacuate a part or the whole of the site.

Visitors are responsible for any children they bring to the trail, and are responsible for appropriate clothing and footwear allowing for the prevailing conditions on the day.

Picnics are not permitted in the sanctuary because of litter, waste food and wildlife.

Because of fire hazards, Smoking is only allowed in the woodland kitchen courtyard where we have fire buckets to safely dispose of fag butts.

Hazards

By its very nature, the Trail is a natural environment and in working to preserve and enhance the woodland and its bio diversity, and create a sense of freedom which is part of the charm and why many people come, there are natural hazards such as ponds, ditches, uneven ground, tree roots, insects, and poisonous plants.

You are entering a natural environment so depending on the time of year and conditions the trail may be dusty, muddy, wet, and slippery with uneven surfaces and trip hazards such as tree roots. There may also be wood camp fires, as well as natural play equipment.

Lighting is non-existent, or extremely limited along the trail, and can be dark under the tree canopy even on cloudy days in summer.

We want you to have an enjoyable experience. On arrival you will be pointed to the health and safety sign at the beginning of the trail.

Privacy

Your contact and personal details may be kept by us for future mailings and news. If you do not wish to receive these, please uncheck the “email contact” box during the enquiry or booking process online. You may also opt out of receiving emails at any time by contacting us or clicking the unsubscribe link in the e-mail. The booking process asks for your address details and phone numbers, these are required by the Local Authority so at any time we can prove you are not residents at the camp site. It also allows us to contact you should the internet fail and if we need to contact you whilst you are travelling to the campsite. Please note that your financial details are NEVER stored, nor seen, by us. For more information, please read our Privacy Policy document.

Any complaints should be raised with staff at the time who will address issues. Any written complaints should be sent in writing via e-mail to hello@northwoodtrail.co.uk or to the registered office at Sunley Hill, Muscoates, York YO62 5XQ. Please note any complaints received after 7 days cannot be reliably investigated.