FAQs / Help
Sadly not – much as we love them, (I mean we really love them, having four of our own!) however we have to consider the impact on wildlife, young children, and of course the fairies – assistance dogs are allowed.
We’ve done our best to make the trail suitable for wheelchair users, however it is a stoned wild woodland track, which can get muddy and rutted.
The sanctuary is primarily an outside experience and kids love being outside whatever the weather – and it’s great for them! But please wrap up if it’s chilly or wet and please wear appropriate footwear.
Yes – however the paths are stoned not tarmac and get can muddy and rutted.
The ideal range is probably 2-12 years old, however we have created the trail to appeal to adults as well as children. It is after all, a beautiful walk through the woods and we have noticed adults are as delighted and fascinated by the fairy structures and artefacts as kids are…
Yes – we’re a small attraction so at the moment we only take bookings for Northwood online, so we can better manage the numbers and car parking.
Yes of course – please email us for details.
Oh yes! We take our coffee very, very seriously – it’s delicious, organic and fairly traded. We also have a great range of locally sourced food and snacks available at the Northwood Woodland Kitchen.
The Woodland Guardians will not allow us to have Wifi in the sanctuary and they do sometimes interfere with the generally good phone signal! We encourage everyone to have some real world fun at the sanctuary and check their emails and social media at home.
Sorry but absolutely not, however we do allow smoking in the Woodland Kitchen courtyard – we are passionate about keeping the woodland as pristine as possible and take every precaution against forest fires.
Sadly not! The many and varied woodland critters attracted by food mean we don’t allow picnicking in the woods, however we do have a Woodland Kitchen serving food as well as drinks and of course ice creams – we ask everyone to be vigilant about littering.
I’m afraid the fun police don’t allow us to have bikes on the trail – you can cycle to us though.
Of course – we have noticed that Northwood appeals as much to adults as children and is a wonderful place to enjoy nature, revel in the adorable fairy displays and get a fantastic cup of organic coffee.
Well we’re British, and so we plough on regardless. The trees provide a lot of shelter and there are also some rain shelters around the sanctuary – however we encourage everyone to develop an appreciation of the woodland whatever the weather. Also, it smells just heavenly after the rain…
(the only time we may have to close the woodland because of weather and safety is high winds. We’ve only had to do that once in 10 years.)
Absolutely – Northwood fairies aren’t pink and glittery if that’s what you’re worried about. We are a genuine fairy sanctuary and thus look after a wide range of fairy species, which should appeal to both genders.
We have the fairy museum – full of fascinating fairy artefacts, but definitely more of a looking than playing space. The Woodland Kitchen is a great place to cosy up in bad weather though and we have a covered veranda surrounding the café. We notice kids love to play outside whatever the weather – we have an outside play area.
Yes – there are various options available, please drop us an email for info.
Our tickets are non –refundable. We are happy to offer a complimentary return visit in special circumstances (e.g. In the event of the trail being closed due to extreme weather).